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Frustration with Claygent's Credit System After Web Research Steps

Avatar of Adnan M.Adnan M.
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I don't get why I should pay 0.5 credits every time Claygent tells me No Answer Found after doing 20 steps of web research. What is this?

8 comments

  • Avatar of Channeled
    Channeled
    APP
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    Different providers have different charging policies, and some providers charge for the attempt to find information, regardless of whether they successfully return data or not. When a provider charges us for their API call, we correspondingly charge Clay credits for that call. This applies even if the search doesn't yield results. You can check which actions are refundable for each provider in our documentation.

  • Avatar of Channeled
    Channeled
    APP
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    Was that helpful?

  • Avatar of Adnan M.
    Adnan M.
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    Talk to a human

  • Avatar of Channeled
    Channeled
    APP
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    Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

  • Avatar of Mark L.
    Mark L.
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    Hey Adnan, thanks for getting in touch. AI would consume tokens to process the data, even if it ultimately isn't able to reach the specific conclusion you're looking for. When you click on an individual cell, it should open a side panel that displays the number of Clay credits ultimately consumed. Happy to have a look at any specific tables where you're having trouble with the prompts. Just share the link and I can take a look with you.

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  • Avatar of Adnan M.
    Adnan M.
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    Is it logical that after 20 steps of web research, where it looks at the correct pages, it still says No Answer?

  • Avatar of Mark L.
    Mark L.
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    Based on those details alone, no, which is why I'm interested in getting more. So I'd like to change the approach from philosophy to science, if at all possible. If you have a table where you're seeing this right now, or later on, please share so we can investigate further with you!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Adnan M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: