Issue with Partner Link Not Showing During Service Signup

I used a partner link when signing up for the service but the partner said it didn’t show on their end, I also included it in the ‘how did you find us’ section so wondering if that can still be credited

4 comments

Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (.
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Hey Abolade, thanks for reaching out! I noticed that you’ve had an account with us for about 6 months, and I also see multiple other accounts under your name. Could it be that you used the partner link on a different account? Just a heads-up, referrals are only credited on new accounts, so that might be the issue here. I also see that the account “abolade@crmgrowth.co.uk” is currently a free account, and it looks like there were some attempts to make payments, but they didn’t go through. If you need help sorting this out or have any other questions, feel free to let me know! 😊
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Abolade O.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: