Request to Restore Credits Due to Autoupdate Error

·

Hey, I made a mistake the waterfall was autoupdating even tho the emails were already enriched and valid via icypeas api it ran anyway because autoupdate was on and the waterfall was hidden and i didnt see that it was running and it ran through 2k credits in seconds. Can you please restore my credits?

3 comments

· Sorted by Oldest

Channeled
APP
·
·
It seems some of your credits were used unintentionally. Can you confirm if that was the case?
sami
·
·
Yes
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Channeled
APP
·
·
It seems some of your credits were used unintentionally. Can you confirm if that was the case?
sami
·
·
Yes
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.