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Request to Restore Credits Due to Autoupdate Error

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Hey, I made a mistake the waterfall was autoupdating even tho the emails were already enriched and valid via icypeas api it ran anyway because autoupdate was on and the waterfall was hidden and i didnt see that it was running and it ran through 2k credits in seconds. Can you please restore my credits?

  • Avatar of Channeled
    Channeled
    APP
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    It seems some of your credits were used unintentionally. Can you confirm if that was the case?

  • Avatar of sami
    sami
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    Yes

  • Avatar of Channeled
    Channeled
    APP
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Request to Restore Credits Due to Autoupdate Error | Clay