Location Filters Not Working for New Hires - Please Fix

Signals for new hires - the filters on location don't work. Even took the time to exclude all countries except for Canada and US as well as regions. Still, France and UK and several others coming through. Please fix. https://app.clay.com/workspaces/452963/workbooks/wb_NaXha9cegPeW/tables/t_0svjv42jbYJVVC6G3dH/views/gv_0svjv43qCF5MHSpnmEB

8 comments

Channeled
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I apologize for the inconvenience you're experiencing with the location filters. To ensure only Canada and US candidates appear, try these steps: 1. Use the "Locations" filter to specify "Canada, United States" explicitly. 2. Use the "Exclude Locations" filter to list countries you don't want, like "France, United Kingdom". 3. Double-check that you've selected "Only jobs tied to a location?" if available. If the issue persists, it could be due to how job locations are tagged in our database. Some jobs might be incorrectly categorized or listed as remote/multiple locations. If these steps don't resolve the problem, you may need further assistance. Please request human support by clicking on "Talk to a person" for a more in-depth investigation of your specific case.
Sources: Find People [Clay 101] - Clay University Find Active Job Openings with Companies, People, Jobs
Evan D.
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the people themselves are located in other countries.
Evan D.
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the people filter should apply to the people results
Channeled
APP
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I apologize for the confusion. The location filter in the "Find People" search should apply to the people's locations. To ensure only candidates from Canada and the US appear: 1. Use the "Locations" filter and specify "Canada, United States". 2. Use the "Exclude Locations" filter to list countries you don't want, like "France, United Kingdom". 3. Double-check that you've selected all relevant options, such as including past experiences if applicable. If the issue persists, it could be due to how locations are tagged in our database or limitations in data accuracy. If these steps don't resolve the problem, please request human assistance by clicking on "Talk to a person" for a more in-depth investigation of your specific case.
Sources: Find People [Clay 101] - Clay University Find Employee Headcount by Country with Companies, People, Jobs
Evan D.
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this should be logged as a bug
Evan D.
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do I need to talk to a human to log a bug?
Evan D.
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Only if that human agent is a Clay dev who can fix this
Channeled
APP
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I understand you're experiencing an issue with the location filter in the "Find People" search. While we don't have a direct bug reporting system for users, here's what you can do: 1. Document the issue: Note the specific steps you're taking and the unexpected results you're seeing. 2. Request human support: In this chat, click on "Talk to a person" to connect with our support team. They can escalate the issue to our development team. 3. Provide details: When connected with a human agent, explain the problem in detail, including your filter settings and the unexpected results. Our team takes these reports seriously and will investigate the issue. In the meantime, you might try refining your search using other available filters to narrow down your results.
Source: Find People [Clay 101] - Clay University