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Issues with Clay Ingesting Scheduled Data Sources like Apify

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Who else is seeing that Clay is not properly ingesting (fails to ingest/missing data) scheduled data sources such as Apify when using the built-in batching integrations? Customer support tell me it's a problem limited to my account but I find that very hard to believe.

Issues with Clay Ingesting Scheduled Data Sources like Apify | Clay

3 comments

· Sorted by Oldest

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We're sorry to hear you're experiencing issues with data ingestion from Apify. This isn't necessarily a widespread issue, but there are a few things we can check: 1. Update schedule: Our Apify integration refreshes every 24 hours. You might be outside the refresh window. 2. Manual update: You can manually trigger an update by clicking the Apify column header and selecting sources. 3. Connection: Ensure your Apify account is properly connected to Clay. You can check this in Settings > Connections. 4. Actor configuration: Verify that your Apify actor is correctly set up, including the input data and run settings. If these steps don't resolve the issue, you may need further assistance. Please request human support by clicking on "Talk to a person" for a more in-depth investigation of your specific case.
Sources: Apify integration | Documentation | Clay University Apify integration | Documentation | Clay University
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Barnaby F.
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No. It wasn’t. Still waiting on support…