Clay Icon
Join the Community
02 Bugs

Fix Needed: Lead Enrichment Table Not Updating Since March 5

Avatar of Larissa L.Larissa L.
·
·

Hey guys. Our lead enrichment table has not been updated since 5 March. It usually updates once a day. When I try to manually update the table, it shows that it's pulling contacts and the loading icon keeps running. The table source (hubspot contact list) has no issue found. Can someone please look into this? We can't assign any inbound leads to our BDRs because of this issue. Thanks!

6 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    I understand your concern about the table not updating since March 5th. Let's try a few steps to resolve this: 1. First, manually refresh your Clay workspace: • For Mac: Press Cmd + Shift + R in Chrome/Firefox, or Cmd + Option + R in Safari • For PC: Press Ctrl + F5 in Chrome, Firefox, or Microsoft Edge 2. If the issue persists, try manually updating the table: • Go to the source menu • Select "Update now" to pull new records immediately 3. If the loading icon continues to run, it might indicate a sync issue. If these steps don't resolve the problem, you may need further assistance. Please request human support by clicking on "Talk to a person" for a more in-depth investigation of your specific table and HubSpot integration.

  • Avatar of Larissa L.
    Larissa L.
    ·
    ·

    No. I've refreshed many times. Nothing changed

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·
  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·