Hi, I'm experiencing an issue with the "Write to Email Waterfall." The tables for today and yesterday are showing blank cells. When I manually update the table, the cells populate and are sent to the email waterfall. However, if I donโt re-run the update, the data doesnโt proceed to the next step. Could you please help resolve this issue?
It seems you're experiencing an issue with our "write to table" feature for your email waterfall. This problem can occur when the data isn't processing correctly. Here's how you can resolve it: 1. Use the Force Run option in your table settings. This might take some time depending on your table size. 2. If the issue persists: โข Delete the affected columns โข Create fresh columns โข Re-map your data to the write-to-other table โข Ensure auto-update is activated These steps should help resolve the blank cells issue and ensure your data flows correctly to the email waterfall. If you need further assistance, please request human support by clicking on "Talk to a person".
https://app.clay.com/workspaces/12893/workbooks/wb_mrFzQHsUHT8P/tables/t_FVXKTfXy9ojh/views/gv_j589yWrjUWx6 Here is the link of the table. I would really like to avoid re-running all of the tables manually ๐
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Hey, we re-run all of the tables after the bug has been resolved, and yesterday they were running constantly. The issue I noticed with these tables is that not all of the rows run properly. Is it possible to get some of the credits back? https://app.clay.com/workspaces/12893/workbooks/wb_M9nBvGTq9jg7 https://app.clay.com/workspaces/12893/workbooks/wb_KdniVymo4Whj https://app.clay.com/workspaces/12893/workbooks/wb_rKQ2XaGuYqeo/tables/t_UnW7Zxp4WzSX/views/gv_jkYzZWDhTwuv https://app.clay.com/workspaces/12893/workbooks/wb_SxK8xA5A5GVH/tables/t_Pabh5Uwsm4Vk/views/gv_KiXBDkipEWWS https://app.clay.com/workspaces/12893/workbooks/wb_htECPQgas4uM https://app.clay.com/workspaces/12893/workbooks/wb_AoD7vUxE2oBB/tables/t_paXeXjz95Ahg/views/gv_XNTnouJ8uc9u https://app.clay.com/workspaces/12893/workbooks/wb_eKjTwyMyRnVC/tables/t_x844CNzJEQvz/views/gv_XrqBn2gVuHWp
For context, I saw that Full Enrich is stuck on awaiting call back in one table, which appears to have taken credits, then to be refunded if not found.
here is an example table getting stuck of awaiting callback on Full Enrich column https://app.clay.com/workspaces/12893/workbooks/wb_35XPsoxWo5e5/tables/t_4KiCZPzFE6ru/views/gv_HmEeBZm3RGdj
Hi there Teodora. "Awaiting callback..." is a normal message for services like FullEnrich (and Wiza, SureConnect, IcyPeas, and some others). When FullEnrich completes their work, they send the result back to Clay. Clay is awaiting their call.
Behind the scenes, the last message from FullEnrich to Clay: LBKSโ
Email is being found. It will be posted to your callback URL once generated.LBKS
Mark (Clay) thanks, I'm also working with Teodora. The issue is that it's stuck in this status for 24hrs+ this isn't normal from our previous experience.
Our other users are reporting reduced general performance on several things in our workspace currently - Things like:
Full Enrich Columns getting stuck on awaiting call back and taking credits whilst stuck in this status for prolonged period.
Lookups running slowly.
Open AI not running at all with no run conditions and settings correct
Open AI columns running significantly slower. (we have credit, running on highest tier)
AI Enrichment breaking when using 'take action on this list' -> Ask AI
No processing status update showing when columns set to run.
appears columns are running then they just stop with no error message and no run logic to prevent them, input variables are fine.
Will try to get some examples as they come up