SFDC Integration Failure: Update Account Issue and Table Details

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Update Account SFDC integration fails : Table : https://app.clay.com/workspaces/11155/tables/t_jXqaPCW8UQD6/views/gv_ApgUmCxXAVum Column : Update Account

4 comments

Channeled
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi R.
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Hey there, thanks for reaching out! The errors in the "Update Account" SFDC integration are coming from the property "Account Dupes Ignored" in your setup which is currently has the value "true." https://downloads.intercomcdn.com/i/o/1190412154/af764578403b546d0d40933e/CleanShot+2024-09-23+at+18_42_15%402x.png?expires=1727134200&signature=3ea0520277015cd874c2b350aa45af89b7d96e4883bbc7b796e935bf1bbd300c&req=dSEuFs1%2Fn4BaXfMW1HO4zeoVUf2%2BrVd%2B%2BoTyRfXIATRo%2FBTxv8xK2R1R7N3s%0AOYVs%0A Essentially, this input is not being read correctly Salesforce, but you actually don't need to use this property at all in your setup. As long as you have the specific record ID you want to update, and if there is at least one field that is different, the Update Account enrichment will run successfully. If not, you will see an error message that a Duplicate was detected! We tested this setting on the last few rows in the Update Account(2) column and it is running successfully. Feel free to run the rest of this column yourself and let me know if you encounter any further issues! https://downloads.intercomcdn.com/i/o/1190412851/a013b65f5e9bcdb90fb351a1/CleanShot+2024-09-23+at+18_57_15%402x.png?expires=1727134200&signature=acb1a544020061e84e831fc50a8c865179416da68edd8a4958f0cadf2bc20fae&req=dSEuFs1%2Fn4laWPMW1HO4zaKMaRKlKV2Uh571xlzhbQAJYdlmIWmfU1wWo7om%0A08aM%0A
Mahdi G.
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ah got it! thanks thanks 🙂
Channeled
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