Clay Zapier Integration Bug: No Results Loading in Workspace Dropdown | Clay

Clay Zapier Integration Bug: No Results Loading in Workspace Dropdown

Hey -- I'm experiencing a bug with Clay's Zapier integration. When selecting a workspace from the dropdown, no results are loading. Anyone else encountering the same?

11 comments

Channeled
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We're sorry to hear you're experiencing issues with our Zapier integration. The problem you're describing isn't a known issue, but there are a few things we can try to resolve it. First, let's try refreshing your Clay workspace. For Mac, use Cmd + Shift + R in Chrome or Firefox, or Cmd + Option + R in Safari. For PC, use Ctrl + F5 in Chrome, Firefox, or Microsoft Edge. If that doesn't work, double-check that you're using the correct Clay API key in your Zapier setup. You can find your API key in Clay under "Settings > Account > API key". Have you recently made any changes to your Zapier or Clay settings that might be affecting this integration?
Source: Guide: How to send Zapier information to Clay
Will S.
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I refreshed my Clay workspace and it didn't resolve the issue
Yes, I'm using the correct Clay API Key
I regenerated a new API key in Clay somewhat recently but I reconnected the app in Zapier. Not sure why that would've caused an issue.
Channeled
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I'm sorry you're still experiencing issues with the Zapier integration. Since you've already tried refreshing and reconnecting with a new API key, let's try a few more troubleshooting steps: 1. Double-check that you're using the correct API key location in Clay (Settings > Account > API key). 2. Ensure you've set up the Zapier Webhook correctly: • Create a new Zap • Select "Webhooks by Zapier" as the trigger • Choose "Catch Hook" from the Event dropdown • Copy the webhook URL provided 3. In Clay, set up an HTTP API enrichment: • Set Method to POST • Paste the Zapier webhook URL • Format your data as JSON in the Body section If these steps don't resolve the issue, there might be a more complex problem. In that case, please request human assistance by clicking on "Talk to a person" for further investigation.
Sources: Guide: How to send Zapier information to Clay Guide: How to send your Clay table data to Zapier with HTTP API
LuisArturo
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Hey there Will thanks for reaching out, can you confirm the workspace this is occurring in?
Will S.
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yeah the workspace is called 'Lawtrades' LuisArturo
Mark L.
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Hey WIll. Could you share a bit more detail on the specific zap you're working in? Are you having trouble connecting from within Zap? We're limited in our ability to troubleshoot items within their app, but would like to help if I can.
Will S.
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Thanks Mark. The bug is occurring in any Zap I try to create with Clay’s integration — it’s never happened before, and my active Zaps that use Clay are still running without issue, which is strange. Basically, any time I try to add a Clay step, it’s saying there are “No Results” when I attempt to select my workspace from the static dropdown options. Unsurprisingly, this is preventing me from adding a Clay step altogether. See screenshot below for reference. I originally reached out to Zapier’s support team about the issue. They mentioned it's consistent with what other users are reporting..?
Mark L.
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Just to rewind a bit, when you visit https://zapier.com/app/connections, do you have a Clay connection there? If not, when you +Add connection... what happens after you supply your Clay API key? (from https://app.clay.com/workspaces/47944/settings/account) I'd be interested to know the specific Zap you're trying to set up, as I don't see any comparable issue in my test accounts.
Will S.
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Yeah I do. I have about 100 zaps with the clay integration. The bug isn’t happening for any one particular Zap — it’s any zap I try to edit or create with the Clay integration
Bo (.
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Hey Will, Can you click on Custom and copy your workspace ID? It can be found in any Clay URL: https://app.clay.com/workspaces/HERE That should make this work
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