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Troubleshooting Mobile Phone Enrichment Waterfall Errors

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Hello - I am trying to run the mobile phone enrichment waterfall in a contact table - and every time I try to run the column I get a "Failed to create Waterfall" error in the bottom right of the screen. Any ideas on how to troubleshoot?

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    Channeled
    APP
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    Let me help you set up the waterfall correctly to avoid the error:1. Start by right-clicking "Add Column" and selecting "Add Enrichment" 2. Search for "Waterfall" 3. Select the specific data point you want to add (in this case, mobile phone) 4. Make sure to click "Save" before running the waterfallIf you're trying to create a custom waterfall, follow these steps instead:1. Click "+Add Column > ↴Waterfall" 2. Select "text" as the data type 3. Click "Add Action" 4. Select the specific integrations you want to use for phone number enrichmentIf you continue experiencing issues after following these steps, you may want to request human support for further troubleshooting. Sources: Waterfall Custom Waterfall

  • Avatar of Channeled
    Channeled
    APP
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    Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Jaclyn Z.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Channeled
    Channeled
    APP
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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Jaclyn Z.
    Jaclyn Z.
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  • Avatar of Stefano
    Stefano
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    Hi! The reason for this is that adding the waterfall functionality would cause you to exceed the column limit. Our system has a maximum number of columns allowed, and adding waterfalls would push you beyond that. Some waterfalls, like email and phone number, can also take up more space due to validation and enrichment processes. I recommend deleting any unnecessary columns (but not those already used in waterfalls) before re-running the enrichment. Please note, any columns you delete cannot be recovered, so make sure you're only removing those you won’t need. Let me know if that helps!

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Jaclyn Z.
    Jaclyn Z.
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    this wokred thank you!!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Jaclyn Z.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: