Issue with Claygent Keyword Output and API Credits

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Any update on Claygent not returning the keyword output I suggested, even though the same formula worked before? It’s frustrating and making me spend extra API credits unnecessarily.

7 comments

Clay
APP
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For Claygent keyword output issues, try these troubleshooting steps: Double-check your prompts and parameters - Verify input data format is correct and search parameters match your previous working setup. Iterate on your prompts - The AI might not give you exactly what you're looking for on the first try. You can adjust the wording or directly modify the generated code to get the results you need. Check formula logic - If your formula assumes there will be a response for every row but that's not the case, add conditional logic like "if {{response}} exists..." to only process when data exists. Use preview feature - Test your formula before applying to ensure you're getting the right data and avoid wasting credits. These steps should help resolve the keyword output issue while optimizing your credit usage.
Sources: AI Formulas + Conditional Runs [Automated Inbound] - Clay University AI Formulas + Conditional Runs [Automated Outbound] - Clay University
Sergio P.
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Human
Sergio P.
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human agent
Sergio P.
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https://app.clay.com/workspaces/433367/workbooks/wb_0syubdknxTmmzyvx8WF/tables/t_0syudb9Mnj6tE2NjBiQ/views/gv_0syudb9QtcV5Nay2aWm
Bo (.
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Sergio - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Sergio P.
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Human Agent
Bruno R.
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Hi Sergio, thanks for your message we've escalated your issue to our engineering team. We'll be in touch as soon as we have news!