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Troubleshooting Email Enrichment Cascade Creation Issues

Louise - Growth Lead (malibou YC24)

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Hello, I have issues today to create an email enrichment cascade. I tried 4 times and always the same message "failed to create cascade". I refreshed the page multiple times but not working too. Do you have a solution ?

Troubleshooting Email Enrichment Cascade Creation Issues | Clay

6 comments

· Sorted by Oldest

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When you're experiencing a 'failed to create cascade' message, it's likely due to formatting issues in your email waterfall setup. Here are the key things to check: 1. Make sure all text values are properly enclosed in double quotes 2. Check for any extra commas that shouldn't be there 3. Verify that your syntax and punctuation are correct 4. Look for any hidden characters that might have been copied overFor the email waterfall to work properly, you'll need to have the basic required information set up correctly, including company domain and company LinkedIn URL, as these are essential for accessing the integration features. Sources: Enrich People (Waterfalls) [Clay 101] - Clay University HTTP API with JWT authentication | Clay University
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Daniel Kupka (Clay)
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Louise - Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1734442200&signature=1672341378d76fc3d1aa1309c4c309c7ab4319d89680bfc74059c287e7e7a6c8&req=dSEgF85%2FmohWX%2FMW1HO4zYTywS%2F4ApUU2BKsam%2FhVPt5xg%3D%3D%0A
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Louise - Growth Lead (malibou YC24)
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It still don't work for this workflow and I don't understand why
Louise - Growth Lead (malibou YC24)
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Ok when I removed the zerobounce email verification and it worked. There must be a bug on your side Daniel Kupka (Clay)?