Need help with my clay credits. I had around 93000 credits and suddenl... | Clay

Need help with my clay credits. I had around 93000 credits and suddenl...

Need help with my clay credits. I had around 93000 credits and suddenly got down to 60000 want to check where we lost so many credits

16 comments

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You can track your credit usage in detail by following these steps: 1. Click your account name in the corner 2. Go to Settings > Credit usage 3. In the Workspace section, you'll find a breakdown of credit usage by: • Folders • Workbooks • Tables You can analyze your credit consumption by: ** Sorting content by Name or Credits used ** Filtering by time period, owner, or specific integrations * Exporting the data as a CSV for detailed analysis For individual columns, you can right-click on them and select "Run Info" to see the credits spent on that specific column to date. To check your current remaining credits: 1. Go to Settings > Plans and Billing 2. Your remaining credits will be displayed under your plan
Sources: Credit usage | Documentation | Clay University Purchase Credits and View Amount of Credits Left for the Month Credits Calculator | Clay.com
Afsha H.
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Yes it did thanks a lot
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Thank you so much for sharing your feedback Daniel C.!
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Thank you so much for sharing your feedback Afsha H.!
Afsha H.
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I have checked the credit usage there has been a loss of many credits. Can you check if we can have it reveresed.
Afsha H.
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I understand you're concerned about the loss of credits in your account. Unfortunately, we can't automatically reverse credit usage. Credits are spent on tables even if they're later deleted. To investigate further: 1. Check your trash folder for any recently deleted tables that may have consumed credits. 2. Review your credit usage in Settings > Credit usage for a detailed breakdown. If you believe there's an error, we'd need more information to look into it. For further assistance, please request to talk to a person in this chat. Remember, if you need more credits, you can purchase credit top-ups, which cost 50% more than your plan's typical cost per credit.
Afsha H.
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No i am not saying an error from your side its and error from our side we have clicked on recurring and thats why lost the credit 😞
George D.
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Hey Afsha - do you mind sending a link to your workspace? I'm not sure we'll be able to refund all of those credits but I want to see what we can do for you.
Afsha H.
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Hey George thank you This is my workspace link https://app.clay.com/workspaces/354424/
George D.
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Hey Afsha - I'm seeing that you still have 83000 credits - did you mention you were down to 60k? I may not be following.
Afsha H.
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Yes our credits got renewed on 13th march so we got another 50k credits but we lost 30000 credits with that error
Bo (.
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Hi Afsha, Thank you for addressing this. I'm not sure what could've caused this error. Would you have more insights on what you think might have happened? It seems that: ** More data was added ** That new data got enriched as expected ** The data was all used and sent to your CRM already ** The contacts were messaged Let me know if you have any additional details that might help us understand the situation better.
Nico M.
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Make sure you have all tables that aren’t on a dedicated schedule turned off. If you have scheduled tables in play make sure they are properly conditioned to only update new data
Afsha H.
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This is already closed