Request for Assistance: Incorrect Credit Deduction Issue

Alika N. · 2025-03-17 07:41:15.85893+00

I am experiencing an issue with my credit usage. According to my records, I have only used 1.1k credits. However, my account has been deducted 13k credits. I would like to request assistance in restoring the incorrectly deducted credits and rectifying this discrepancy. Please help me resolve this issue and ensure my account is updated accurately. Help me out My table

Request for Assistance: Incorrect Credit Deduction Issue | Clay

11 comments

· Sorted by Oldest

Channeled
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We understand your concern about the credit discrepancy. To help you resolve this issue, let's first check your current credit balance: 1. Go to Settings > Plans and Billing 2. Your remaining credits will be listed under your plan If you still see a discrepancy, it's possible there might be a delay in credit processing. Sometimes, it can take 1-2 hours for credits to appear in your account after a transaction. If the issue persists, you'll need to request human assistance for a detailed investigation of your account. Click on "Talk to a person" to get help from our support team. Can you please confirm if you've recently made any changes to your plan or purchased any credit top-ups?
Sources: Running Out of Credits Purchase Credits and View Amount of Credits Left for the Month
Alika N.
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no. i didn't
Alika N.
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and it showing i have no Credit lets
Alika N.
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https://app.clay.com/workspaces/457492/workbooks/wb_DZGSPE92k5XJ/tables/t_q7RtbRfciBP4/views/gv_FD6bkwJh8eg2
Stephanie H.
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Alika N. I had 1000 credits disappear and they refunded them. Contact support via the website - they got back to me in 24 hrs.
Alika N.
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Yes, I connect with them, they are not available rn
Alika N.
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Hey Clay i need help
George D.
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Hey Alika - I just took a look at your credit dashboard (here) and it looks like most of those credits were spent on the recurring Find People Table - do you remember turning this table on? We may be able to help with credits but I just want to fully understand what happened here to make sure we can help you out!
(95 kB)
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Alika N.
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I reply to the email
Alika N.
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I am having same issue again. My all 22k credits disappeared

Channeled
APP
·
·
We understand your concern about the credit discrepancy. To help you resolve this issue, let's first check your current credit balance: 1. Go to Settings > Plans and Billing 2. Your remaining credits will be listed under your plan If you still see a discrepancy, it's possible there might be a delay in credit processing. Sometimes, it can take 1-2 hours for credits to appear in your account after a transaction. If the issue persists, you'll need to request human assistance for a detailed investigation of your account. Click on "Talk to a person" to get help from our support team. Can you please confirm if you've recently made any changes to your plan or purchased any credit top-ups?
Sources: Running Out of Credits Purchase Credits and View Amount of Credits Left for the Month
Alika N.
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no. i didn't
Alika N.
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·
and it showing i have no Credit lets
Alika N.
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·
https://app.clay.com/workspaces/457492/workbooks/wb_DZGSPE92k5XJ/tables/t_q7RtbRfciBP4/views/gv_FD6bkwJh8eg2
Stephanie H.
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Alika N. I had 1000 credits disappear and they refunded them. Contact support via the website - they got back to me in 24 hrs.
Alika N.
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Yes, I connect with them, they are not available rn
Alika N.
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·
Hey Clay i need help
George D.
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·
Hey Alika - I just took a look at your credit dashboard (here) and it looks like most of those credits were spent on the recurring Find People Table - do you remember turning this table on? We may be able to help with credits but I just want to fully understand what happened here to make sure we can help you out!
(95 kB)
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Alika N.
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I reply to the email
Alika N.
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I am having same issue again. My all 22k credits disappeared