Request for Credit Restore for Client on Pro Plan - Workspace ID 488890

Sagar T. · 2025-03-10T18:43:46.418296+00:00

One of my clients had their credits completely wiped out in the 1st month of their Pro plan. After checking their workspace E2E, I see only one place where credits were used - an AI column ran on 2397 rows @ 0.5 credits per. Can you please help me out and restore their credits? Workspace ID is 488890 they should've started with ~54K due to the free trial and my agency link

I understand you're concerned about the credits for Workspace ID 488890. Unfortunately, I don't have access to specific account information or the ability to restore credits directly. However, I can guide you on how to address this issue. First, verify that the referral link was used correctly during sign-up and that the account is subscribed to a paid plan. If everything seems correct, the next step would be to request assistance from our support team. To get more credits, you have two options: 1. Purchase credit top-ups: Go to Workspace Settings > Plans and Billing > Purchase Credits. 2. Upgrade your plan: Go to Workspace Settings > Plans and Billing > Change Plan. Can you confirm if you've already tried either of these options or if you need help with a different aspect of this issue?

Source: Running Out of Credits

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