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Request for Credit Restore for Client on Pro Plan - Workspace ID 488890

Avatar of Sagar T.Sagar T.
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One of my clients had their credits completely wiped out in the 1st month of their Pro plan. After checking their workspace E2E, I see only one place where credits were used - an AI column ran on 2397 rows @ 0.5 credits per. Can you please help me out and restore their credits? Workspace ID is 488890 they should've started with ~54K due to the free trial and my agency link

4 comments

  • Avatar of Channeled
    Channeled
    APP
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    I understand you're concerned about the credits for Workspace ID 488890. Unfortunately, I don't have access to specific account information or the ability to restore credits directly. However, I can guide you on how to address this issue. First, verify that the referral link was used correctly during sign-up and that the account is subscribed to a paid plan. If everything seems correct, the next step would be to request assistance from our support team. To get more credits, you have two options: 1. Purchase credit top-ups: Go to Workspace Settings > Plans and Billing > Purchase Credits. 2. Upgrade your plan: Go to Workspace Settings > Plans and Billing > Change Plan. Can you confirm if you've already tried either of these options or if you need help with a different aspect of this issue?

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Channeled
    Channeled
    APP
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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Channeled
    Channeled
    APP
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