Urgent Help Needed: Sudden Drop in Credits for Workspace ID 12257

Jenna M. · 2025-03-03T18:23:23.839447+00:00

Hi there, 10 minutes ago our account was showing around 29k/20k credits and i just flipped back over to the window and it's saying low on credits 200/20k. We dont have a table running or any large enough to run through 29k credits that quickly. Can you please help? Workspace ID 12257

There are a few possible reasons for the sudden drop in credits: 1. Recently deleted tables: Credits can be spent on tables even if they're later deleted. Check your trash folder for any recently deleted tables that might have consumed credits. 2. Delayed credit update: If your plan recently renewed, it may take 1-2 hours for new credits to appear due to transaction processing. To resolve this: 1. Check your trash folder for deleted tables. 2. Wait a couple of hours to see if credits update. 3. If the issue persists, request human assistance by clicking "Talk to a person" for further investigation of your specific account situation.

Source: Running Out of Credits

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