Urgent Help Needed: Sudden Drop in Credits for Workspace ID 12257

Hi there, 10 minutes ago our account was showing around 29k/20k credits and i just flipped back over to the window and it's saying low on credits 200/20k. We dont have a table running or any large enough to run through 29k credits that quickly. Can you please help? Workspace ID 12257

6 comments

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There are a few possible reasons for the sudden drop in credits: 1. Recently deleted tables: Credits can be spent on tables even if they're later deleted. Check your trash folder for any recently deleted tables that might have consumed credits. 2. Delayed credit update: If your plan recently renewed, it may take 1-2 hours for new credits to appear due to transaction processing. To resolve this: 1. Check your trash folder for deleted tables. 2. Wait a couple of hours to see if credits update. 3. If the issue persists, request human assistance by clicking "Talk to a person" for further investigation of your specific account situation.
Source: Running Out of Credits
Channeled
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Is that what you were looking for?
Channeled
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Jenna M.
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No, this is not what I was looking for. We do not have any tables running. Otherwise credits we would have had this issue before. Please connect me to a human
Jenna M.
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Actually I refreshed and logged out and back in and our normal credits are back now. Not sure if this is a bug to look at
George D.
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Hey Jenna - sorry about that. You may have had an old tab up that caused this issue, but please let us know if you have any other issues!