Email Waterfalls Errors: Troubleshooting Loading Issues

I don't know if it's my problem or the app's problem but the email waterfalls have been giving me errors all day. They don't load well and don't run by themselves!

7 comments

Channeled
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I don't have specific information about errors or loading issues with email waterfalls in Clay. However, I can provide some general information about how email waterfalls work in our app.Email waterfalls in Clay are designed to run sequentially across multiple data providers to maximize email coverage. They include email validation to ensure data quality. By default, we use ZeroBounce for validation, but you can choose a different provider if preferred.If you're experiencing issues with waterfalls not running automatically, it's worth noting that we recently made waterfalls editable. You can now edit any waterfall to add, remove, or replace providers and re-run it instead of recreating the whole waterfall.To better assist you with the specific errors you're encountering, could you please provide more details about the exact issues you're facing with the email waterfalls? This will help me offer more targeted advice or troubleshooting steps. Sources: Enrich People (Waterfalls) [Automated Outbound] - Clay University New at Clay | Clay.com AI Formulas + Conditional Runs [Clay 101] - Clay University
Bo (.
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Pablo - Do you mind sending the link (url) to the table so we can take a look? https://downloads.intercomcdn.com/i/o/w28k1kwz/1347419411/65baf32e1d2a789ffba395c6d35c/CleanShot+2025-01-22+at+_42I1FzxXHf%402x.png?expires=1738776600&signature=8f2eeb08c70f1172194a69558c6d6877493324f96c067e17620da0465069b483&req=dSMjEc1%2FlIVeWPMW1HO4zVws4pkwClKugvYjA82bedA%2FsA%3D%3D%0A
Pablo A.
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Hello Bo, Thanks for the reply! I have opened the hidden tabs and it turns out that it was the verifier (Zerobounce) that is just running slow. With a little patience it loads (so I understand it's not Clay's problem)!
Bo (.
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Amazing. Well done. Keep us posted if we can do anything else for you - Happy Wednesday
Channeled
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Hi Pablo A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thank you so much for sharing your feedback Pablo A.!
Channeled
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Thank you so much for sharing your feedback Pablo A.!