Issues with People Search Loading and Company Selection

Jakob Greenfeld · 2025-08-15 12:41:24.734389+00

people search is completely broken once again. Selecting companies from a different table it just keep loading forever and never finishes.

Issues with People Search Loading and Company Selection | Clay

Jakob Greenfeld
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eventually just shows this even though there are plenty of valid domains in the other sheet
Jakob Greenfeld
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Clay
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When the Find People search gets stuck loading, try these steps: 1. Check your table setup: Ensure your company table has LinkedIn URLs or domains in the Company Identifier field 2. Verify table selection: Make sure you've selected the correct table under "Companies" and chosen the right column (LinkedIn URL or domain) 3. Refresh and retry: Close the Find People modal and reopen it through Actions > "Find People at These Companies" 4. Check your view: Use the default view unless you specifically need a subset of companies If the issue persists after trying these steps, please request human assistance by clicking on "Talk to a person" for further troubleshooting.
Sources: Find People [Clay 101] - Clay University Find People [Clay 101] - Clay University
Jakob Greenfeld
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https://app.clay.com/workspaces/9116/workbooks/wb_0sz4v5enrhcwVNq5eiV/tables/t_0t114o9adf2G8bJ8tj4/views/gv_0t114oagtJmwXdi8mYt
Jakob Greenfeld
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Jakob Greenfeld
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imported list of companies to a brand new workbook and it's the exact same issue
Mark (Clay)
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Hey Jakob, thanks for flagging this, and sharing all those details. I'm going to take a closer look and report back with any questions or next steps I have in mind. More to come!
Mark (Clay)
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Jakob, we've raised this to our engineers to investigate and repair. From what I can see, it looks like there's a timeout error happening when attempting to finish the refresh/update the preview there.
Mark (Clay)
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Based on that, I think we can work around it by splitting the company list into a smaller set (e.g. chopping in half, then two separate searches against two tables of companies).
Mark (Clay)
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Not ideal for now, and not what I'd want in the long run, but it might do in a pinch. I'll keep tabs on the bug internally, and share updates as I learn more.
Jakob Greenfeld
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this is not an acceptable solutions
Mark (Clay)
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Of course not. I offer it only as temporary workaround while we find the long-term solution.
Jakob Greenfeld
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please let me know when this is fixed because we are unable to do anything right now
Mark (Clay)
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For sure! This is frustrating. I'll let you know of any updates, or better workaronds, as we learn more.
Jakob Greenfeld
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any update?

19 comments