To troubleshoot "runtime error" issues with the "lookup, add, or update row" columns, try these steps:
1. Perform a browser refresh by pressing Cmd/Ctrl + Shift + R.
2. If the issue persists, try running only the affected rows:
• Right-click the column
• Hover over "Run Column"
• Select "Run All Rows that haven't run or have errors"
3. If the problem continues, you can try forcing a run on all rows:
• Right-click the column
• Hover over "Run Column"
• Choose "Force Run All Rows"
If these steps don't resolve the issue, you may need further assistance. In that case, request human support by clicking on "Talk to a person" in this chat.
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Troubleshooting Runtime Errors in Lookup, Add, Update Row Function | Clay