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Issue with CSV Upload for Table Creation Across Locations
Currently unable to create a table by uploading a CSV. Internet is stable + have had co-workers in other locations attempt without success.
Let me help you troubleshoot the CSV upload process. Here are the correct steps to import a CSV: 1. From your Workspace Home: • Click "+ Create new" • Search for "CSV" in the search bar • Select "Import from CSV"OR1. From an existing table: • Open the table • Click "Actions" • Select "Import" • Choose "Import Companies From a CSV"Then: ** Upload your file by clicking "Browse Files" or drag and drop your CSV ** Choose whether to add to an existing table or create a new one * Map your CSV columns to table fieldsIf you're still experiencing issues after following these exact steps, please ask for a human agent to help investigate the specific error you're encountering. Sources: How to import your CSV into Clay | Documentation | Clay University Table sources overview | Documentation | Clay University Import a File
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Peter I.··Still having the issue.
Since you're following the correct steps but still experiencing issues, let me outline the complete process to ensure nothing is missed: From Workspace Home: 1. Click "+ Create new" 2. Search for "CSV" or select "Import from CSV" 3. Click "Browse Files" or drag and drop your CSV file 4. Choose either "New blank table" or "Add to existing table" 5. Map your CSV columns to table fields 6. Complete the import processIf you're still unable to create a table after following these exact steps, this could indicate a technical issue that requires investigation by our support team. Since the problem persists across multiple users and locations, please ask for a human agent to help troubleshoot the specific error you're encountering. Sources: How to import your CSV into Clay | Documentation | Clay University Table sources overview | Documentation | Clay University Import CSV [Clay 101] - Clay University
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- Peter I.··
Happy to talk to someone!
Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Mark L.··Hey Peter, thanks for getting in touch. I'm not seeing the same issue, when I work through the upload flow in your account, or in my separate testing account. Do you see the same import issues when you use a CSV with dummy/placeholder data? (Like a simple test file downloaded from https://mockaroo.com/, for example.) If it's specific to one file in particular, would you be able to share the file you're working with? You can relay that through the chat function within the app, or over email to support@clay.com, if you prefer not to share that here. Looking forward to working through it!
- Peter I.··
Hey Mark, thanks for the reply! Sending you the file in the app chat window.
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