Troubleshooting Tips for Prompts Not Populating in Clay

Dillon A.

My prompts are not populating in any fashion. Things I have tried:

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Clearing history/cache
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Using Safari
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Have my partner login and try from his team account.

https://www.loom.com/share/38f68a2424674a8fb724d3258ffc5815?sid=cec959e9-88e2-4174-8b53-f25725c58dc1

8 comments

Clay
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Check your prompt configuration - the issue might be related to output field definitions not being correctly mapped in your prompt settings. Also verify that dynamic prompt inputs are correctly linked to appropriate columns and ensure required fields contain data by checking the "Required to Run" toggle in the Prompt Editor. Try a hard refresh: Mac: Cmd + Shift + R, PC: Ctrl + F5. If the issue persists after these steps, please request human assistance by clicking "Talk to a person."
Source: Referencing dynamic data from other columns | Documentation | Clay University
Dillon A.
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if it helps at first it would put me on the “generate” page. but configure would at least have my prompt. Now it is fully gone
Dillon A.
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Clay
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Try a hard refresh to resolve this issue: ** Mac: Cmd + Shift + R ** PC: Ctrl + Shift + R If prompts are completely missing from the configure page, this suggests a more significant technical issue that requires bug reporting. Please provide: ** Summary of what's happening ** Any error messages you're seeing ** Link to the affected table/workbook ** Screenshot of the missing prompt interface If the hard refresh doesn't restore your prompts, please request human assistance by clicking "Talk to a person."
Dillon A.
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Tested safari as well, no luck
Daniel K.
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Dillon - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Dillon A.
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Thanks I was working with George Directly as well
Bo (.
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Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.