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Request for Help: Table Issue Causing Loss of 1.2k Credits | Clay

Request for Help: Table Issue Causing Loss of 1.2k Credits

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Hey team, hope you are having a great day. I was working on this table way back and got everything ready but now when i check it again it started running and wasted 1.2k credits from my end. Can you please check it and help me? https://app.clay.com/workspaces/85244/tables/t_4o6R92eY5pri/views/gv_p8j5rwfoFPoa

6 comments

· Sorted by Oldest

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi R.
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Hi Lindi, thanks for reaching out! Just took a look at your table- our database shows you've only spent 520 credits in this table. https://downloads.intercomcdn.com/i/o/1191214510/787278b2d4b7e11474e9f123/CleanShot+2024-09-24+at+10_10_30%402x.png?expires=1727189100&signature=99b130301f434a24d0c792d54feb4095dde79be03127ab219a13fe42d769a23c&req=dSEuF8t%2FmYReWfMW1HO4zZkbweu89hxFEaGxhKWzUOJ0W6OzpWnPSWGUoLm9%0AKpSn%0A It looks like since you are using API keys for most of your AI enrichments the only enrichments which consumed credits in your workspace are: * Enrich Person from Profile * Dropcontact * Leadmagic * Validate Email Let me know if you'd like further information, but your credits are not wasted in this table! If there's anything else I can help you with, please let me know!
Lindi E.
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They were enriched before, when i got into the table again they started enriching from beginning
Tanvi R.
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Hi Lindi, Which columns are you referring to that started enriching again? Based on your credit usage, these cells did not consume any additional credits. It's possible it could've been the Claygent/AI columns refreshing to avoid stale data.
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Lindi E.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: