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Issues with LinkedIn Profile Enrichment Charges and Refunds

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Hey Clay team, I'm running the enrichment for enriching a person from their LI profile. Before today, I got refunded credits for any profiles that couldn't be located. Now, it seems I'm getting charged anyway. Is this a bug?

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    Channeled
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    ๐Ÿ’ค You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

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    Macklin B.
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    Just for context, this is what used to show up when a profile wasn't found. Now I get an empty box with the contact icon and still get charged even though there's no info.

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