Understanding Warning Messages in OpenAI Usage Tier 5

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I'm getting this warning message. I'm usage tier 5 (the highest you can be with openai). What's the issue here?

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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Lanny H.
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https://app.clay.com/workspaces/10618/tables/t_TBD6CGMj7MTy/views/gv_RJ3gNmD9TkMM
Lanny H.
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Tanvi R.
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Hey there, thanks for reaching out! I just went to your settings to test your OpenAI API key connection and both of these keys show a successful connection. I just ran a few Claygent cells to test this as well and they ran succesfully. Since you are on tier 5 you should be good to ignore the warning message. Please continue using your key and let me know if you run into any further issues! https://downloads.intercomcdn.com/i/o/1184759138/015681ffb7a0fcd6601f222b/CleanShot+2024-09-18+at+14_33_59%402x.png?expires=1726686000&signature=fd6ca2b088642ea372707f8fe089f8ee9d2240f98917a35f1c5528a999557bb9&req=dSEvEs57lIBcUfMW1HO4zfGj2HFpFdhQI3epFYSk5bnU1e%2BA%2BxWDhuKZ99Q2%0AvNxn%0A
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Lanny H.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Lanny H.
·
·
https://app.clay.com/workspaces/10618/tables/t_TBD6CGMj7MTy/views/gv_RJ3gNmD9TkMM
Lanny H.
·
·
Loading attachments
Tanvi R.
·
·
Hey there, thanks for reaching out! I just went to your settings to test your OpenAI API key connection and both of these keys show a successful connection. I just ran a few Claygent cells to test this as well and they ran succesfully. Since you are on tier 5 you should be good to ignore the warning message. Please continue using your key and let me know if you run into any further issues! https://downloads.intercomcdn.com/i/o/1184759138/015681ffb7a0fcd6601f222b/CleanShot+2024-09-18+at+14_33_59%402x.png?expires=1726686000&signature=fd6ca2b088642ea372707f8fe089f8ee9d2240f98917a35f1c5528a999557bb9&req=dSEvEs57lIBcUfMW1HO4zfGj2HFpFdhQI3epFYSk5bnU1e%2BA%2BxWDhuKZ99Q2%0AvNxn%0A
Channeled
APP
·
·
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
·
·
Hi Lanny H.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: