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Issue with SalesNav URL Imports and Credit Counting Explained

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Import from SalesNav URLs seems to have a weird way of counting credits. I had a table with 600 people in it. But since I ran into the same issue as AJ C. (which has been occurring over the last few weeks for me) I had to create a new source from SalesNav - although it was actually the same query. First, I tried to try this setup by importing a 100 more people. The result was: A single new person found, 100 credits disappeared. The rest was probably deduplicated because 600 people from the same query were already present. Then I tried a few imports with 500 and 1000 max, which also didn't bring a lot of results because so many were deduplicated. Then I did a full import with 2500 max, which resulted in 1.200 people added but 2.1K credits consumed. I probably burned 3-4K before I realized that credits disappear for de-duplicated search results. Any chance to get my credits back?

8 comments

Sanoj
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Here's the table link
Channeled
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Daniela D.
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Hey Jonas! Thanks for reaching out. Added those credits back to your workspace. Apologies for the confusion. The "find more people" option only applies to find people/company/job sources. That's why it's not importing additional records. With the sales nav source, the best way to get around the limits with importing new records/duplicate records, is to group your search filters into smaller chunks on Sales Nav, and import based on the search url each unique search filter generates. Let me know if this helps.
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Sanoj! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thank you so much for sharing your feedback Sanoj!
Channeled
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Thank you so much for sharing your feedback Sanoj!
Sanoj
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Thanks Daniela D. - noted. I'll give it another try while keeping in mind what you said.

Issue with SalesNav URL Imports and Credit Counting Explained | Clay