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Troubleshooting 'Use AI': Error Messages and Solutions

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Anyone having trouble with getting results from ''Use AI''? I suddenly only get complete error messages. This happens if I use my own API or the one from Clay. example of error message: ''COMPLETE - ERROR: OpenAI's API returned: "Cannot read properties of undefined (reading 'toString')"''

Troubleshooting 'Use AI': Error Messages and Solutions | Clay

4 comments

· Sorted by Oldest

Bo (.
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Robbert - Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1734192000&signature=6825f889eda26f571962b08dc73e4c041811166a6dcd1116451250c1951c5d0d&req=dSEgF85%2FmohWX%2FMW1HO4zYTywS%2F9D5UW2BKsam%2FhVPsNQQ%3D%3D%0A
Channeled
APP
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Based on the information available, while the Use AI feature should work with either Clay-managed accounts or your own API key, there are a few things you can check if you're experiencing errors: 1. Verify you're properly connected to an AI model - you can use either: • The Clay-managed account (default option) • Your own API key (if you're on a paid plan)If you're using your own API key, make sure it's properly set up by going to Model > Account > Add Account.Since you're experiencing a specific error related to undefined properties, this may require investigation by our support team. Please ask for a human agent to help troubleshoot this technical issue. Source: Use AI integration overview | Clay University
Channeled
APP
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Jeremy M.
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Yes I am having this issue as well. For templates that I have used in the past too that I know should work