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Salesforce Update Not Loading: Troubleshooting Steps Needed | Clay

Salesforce Update Not Loading: Troubleshooting Steps Needed

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salesforce update is not loading / working. Did multiple refresh and restarted browser. No errors just nothing https://app.clay.com/workspaces/28090/workbooks/wb_GFcf8xx7Tesm/tables/t_HK6epiAuWwPs/views/gv_qRSmXaueCpyR

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7 comments

· Sorted by Oldest

Channeled
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The issue might be related to your Salesforce report format. For the data to import successfully, your report needs to be in "tabular" format without any groupings. You can check and modify your report format in Salesforce to resolve this loading issue.
Channeled
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Is that what you were looking for?
Rees B.
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no not a Salesforce report
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Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
LuisArturo
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Hey there Rees thanks for reaching out, taking a look at your table.
LuisArturo
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Hey there Rees, made a loom video explaining what I found. https://www.loom.com/share/b365006e9023407e8956db3698db1cb0
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.