Issue with Instantly Not Finding Campaigns in Clay Workspace

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Hey! I do not have the chance to click the Contact Support button, don't understand why I'm connecting Instantly but it doesn't find any campaign (It has always worked so far for this workspace) --> https://app.clay.com/workspaces/367375/tables/t_atHNfFt5KWke/views/gv_u8SYZtoTCuED

9 comments

Matteo
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Matteo
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Even tried to cancel and upload the key again. Same
Bruno R.
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Hey Matteo, thanks for reaching out. Taking a look at this now - in the meantime, could you also send through a screenshot of your workspace's interface? You should be able to access our support chat by selecting this button: https://downloads.intercomcdn.com/i/o/w28k1kwz/1239121531/96a001f9ba23efcaeab2426c708b/CleanShot+2024-11-04+at+09_44_48%402x.png?expires=1730733300&signature=eca2a32c58210508f29599153720df86155f8234922ff2489ffee5b95e6e056f&req=dSIkH8h8nIRcWPMW1HO4zWRGMptXr8Qxso1k6fX%2F3Y8okI3RDFq4AimiPkdl%0At0ZO%0A
Matteo
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Yeah, when I click it, it doesn't go through. The chat doesn't open
Matteo
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Bruno R.
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If you're still experiencing this issue, can you kindly perform a hard refresh for me? Here are some instructions on how to do it: Mac: Chrome and/or Firefox = Press Cmd + Shift + R Safari = Press Cmd + Option + RPC:Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
Matteo
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Same - problem doesn't change
Bruno R.
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Thank you for bringing the issue with the support button to our attention—we're investigating it now. Regarding your issue with the Instantly API key, I was able to load the campaigns successfully on my end. Could you please try it again on your side? https://downloads.intercomcdn.com/i/o/w28k1kwz/1239143952/b0125d11722714f7aa8ae8496bcf/CleanShot+2024-11-04+at+09_58_38%402x.png?expires=1730734200&signature=911d3899f3d51977382afc44fddaeecd967c501e1d6562d95b13dd6b10045a2a&req=dSIkH8h6nohaW%2FMW1HO4zQHb3qnrCzpZ%2FXqSCVcVUDKzep9RV9BXI37u34w5%0A1Wnv%0A
Channeled
APP
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Hi Matteo! This thread was recently closed by our Support team. If you have a moment, please share your feedback: