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Clay Workflows Blocked: Urgent Issue Reported by Team

Avatar of Mykola M.Mykola M.
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Hi Anaum K. My team is experiencing a severe blocker with Clay that make it unusable and breaks all the Clay workflows we have created We are using the "Lookup Single Row in Other Table" to extract some data from other table. After the lookup action is executed I see that needed data is present in the cell, but when I try to map these data into separate columns I receive "Error evaluating the formula". This bug completely blocked all our workflows. Pls, investigate, asap and let me know when this is fixed

8 comments

  • Avatar of Channeled
    Channeled
    APP
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    I'm sorry to hear you're experiencing a severe issue. To resolve this, try these steps: 1. Clear your browser cache and refresh the view. This often resolves persistent error messages. 2. If that doesn't work, try a hard refresh of your Clay workspace: • For Mac: Press Cmd + Shift + R in Chrome or Firefox, or Cmd + Option + R in Safari • For PC: Press Ctrl + F5 in Chrome, Firefox, or Microsoft Edge If these steps don't resolve the issue, please request human assistance by clicking on "Talk to a person" for further support.

  • Avatar of Anaum K.
    Anaum K.
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    Hello Mykola! Thank you for reaching out! Do you mind sending the link (url) to the table so we can take a look?

    (52 kB)
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  • Avatar of Mykola M.
    Mykola M.
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    Anaum K. hi, unfortunatelly I could not share because of the corporate policy. but you could check this workbook https://clayrunhq.slack.com/archives/C02F37UK3CH/p1743606417480549 this is exactly the same issue we are facing

  • Avatar of Anaum K.
    Anaum K.
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    No worries! Thank you so much for flagging this :) I've escalated this to our engineering team to help resolve the issue. I'll let you know as the fix is live.

    :thumbsup_all:1
  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Bruno R.
    Bruno R.
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    Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.

  • Avatar of Mykola M.
    Mykola M.
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    Hi Bruno R. the issue is solved, thank you so much!

  • Avatar of Anaum K.
    Anaum K.
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    Glad to hear it was resolved! Please let us know if you run into any other issues. Have a great rest of your day :)