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Issues with Importing CSV Files: Troubleshooting Tips

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Anyone else having an issue importing a CSV? Been stuck here. tried redownloading the CSV file and tried uploading a totally different one and none of them worked

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Issues with Importing CSV Files: Troubleshooting Tips | Clay

6 comments

· Sorted by Oldest

Gautam Kumar
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i tried to import as well. It's happening for me too hopefully someone from team addressess it
Bo (Clay)
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Hey, thanks for reaching out! I've replied to your other message, so I'll close this one. 😊 Just a note for next time—one message is enough since they all reach the same place. Thanks! Gautam, feel free to send me the Google Sheet Public URL of the CSV! :) Typically that would be because your CSV has more than 50k rows, 72 columns, errors with special characters, or that it has the "created at" "updated at" columns. Either way, sending a message to us is typically the best way to get this fixed. :)
Gautam Kumar
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the one I'm trying to import has barely 100+ rows it has worked yesterday but today it is not working today.
Bo (Clay)
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Can you create a ticket Gautam? Send us the Google Sheet URL and then send us your workspace url :)
Channeled
APP
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Hi Sergio Ocampo! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Bo (Clay)
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Hey, The team has fixed the CSV Uploading issue, so you should no longer experience this. If you do encounter it again, please reach out. You can also try a hard refresh before uploading: Mac: • Chrome/Firefox: Press Cmd + Shift + R • Safari: Press Cmd + Option + R PC: • Chrome/Firefox/Edge: Press Ctrl + F5 Let me know if there is anything else I can help with!