Frustrations with Email Waterfall Issues on Clay: Need Workaround Solutions

Luke M. · 2024-09-18 23:12:09.021466+00

.... What is the deal with the waterfalls man? I had to get like 20k credits refunded last month because the email waterfall broke and now here I am and the same thing is happening? Isn't the email waterfall like the most popular feature on Clay?? How am I running into this so often - Am I the only one? This is really frustrating... You can refund me the 5k+ credits I've wasted but that doesn't account for the time, the headache, or the credits I'm using with leadmagic. What workaround do I need to do so that a simple email waterfall works the first time and I don't have to ask for a bunch of credits refunded and waste time with an out of the box broken waterfall?

Frustrations with Email Waterfall Issues on Clay: Need Workaround Solutions | Clay

Channeled
APP
·
·
👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Luke M.
·
·
My plan expires tonight and I have over 50k credits that won't roll over. I'm staying after work late to use the last of these credits on the last night before the plan ends, and I run into this.... Can you please extend my plan 1 one more day so that I can get back to this tomorrow?
Luke M.
·
·
https://app.clay.com/workspaces/37392/tables/t_Cu6RJd4jYvw7/views/gv_bbgqd2fnxVMM
Luke M.
·
·
What's worth far more to me than the 5k credits I wasted here is that my account gets an extension so that I can keep the 50k credits I have for one more day and work on this tomorrow night.. Can this be done please?
LuisArturo
·
·
Hey there Luke really sorry that you are running into this UI discrepancy, will let the team know. Taking a look though the table, the Validation does seem to be working and taking in the values correctly, but will let the team know. Also have gone and extended your credits for two more days so that you can use your credits. If you run into any issues you can follow up with us.
Luke M.
·
·
Hey LuisArturo, thanks for the reply. I'm confused though, how can you say the validation is working correctly, none of the Email fields are filled in for any of the LeadMagic validations? This is what I'm showing in the screenshot. Also, I'm still seeing that my plan will be cancelled today from the banner at the top of my page. Can you please confirm this won't happen?
Luke M.
·
·
nvm. I see 🙂
Luke M.
·
·
I see that it was just a UI problem now. I panicked... but in my defense this hasn't worked before so my assumption that the waterfall actually broke isn't too out there. 🙂 thank you for addressing this and for the extension. ❤️
Bruno R.
·
·
Hey Luke, thanks for following up on this and sorry about the confusion! I recorded a quick video to go over the waterfall logic again, and see whether you're still facing issues with it in this table. It looks like everything is running as it's supposed to right now, LuisArturo may have edited this already: https://www.loom.com/share/6335e6e0934a481692b0ea6376888e40?sid=3f809203-485c-46b8-b340-dbb6f7f814e9 I hope this was helpful. If there's anything else I can assist you with, please let me know!
Luke M.
·
·
Bruno R. thanks for the video. 🙂 Like I said, after careful inspection I see the logic was correct. The reason I sent the message last night and claimed it wasn't was because I saw that every single email validation column had empty fields, so I just assumed I wasted a bunch of credits.
Luke M.
·
·
I have a new problem though. 😢 https://www.loom.com/share/0aafa79f074448a69aca6f4e258e42de
Luke M.
·
·
Like I said in the video, I found a workaround using a merge column, but wanted your team to be aware. 🙂
Luke M.
·
·
Okay, and another problem... https://www.loom.com/share/dcb4fff762aa461c93a720de30cebc5f?sid=e9602f6a-ed92-4a72-b0ad-29ffb63d8552
Luke M.
·
·
Here is problem #4..... https://www.loom.com/share/84579e9a408f461c9875202325677032?sid=8ba516e9-6f6d-485a-8f6f-2bedc6644720 This is ridiculous...
Luke M.
·
·
Like is Clay down right now? What is happening here?

21 comments