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Troubleshooting 404 Error in Ocean.io Domain Exclusion Process

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Hey team, I keep getting the same 404 error when trying to exclude domains I have already found using the Ocean.io company lookalike finder. Am I doing something wrong? Every time I enter "/" to add a column, the error comes up. https://app.clay.com/workspaces/438554/workbooks/wb_qeFtMaUnTrys/tables/t_gE8NqwqhyDfJ/views/gv_GAagui3RRc99

9 comments

Channeled
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Hi Daniel A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thank you so much for sharing your feedback Daniel A.!
Channeled
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Channeled
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Hi Daniel A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thank you so much for sharing your feedback Daniel A.!
Daniel A.
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Horrible support wow
Channeled
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I understand your frustration. Could you tell me more about what you're trying to achieve with the exclusions?
George D.
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Hey there - we're having a bit of trouble with our support tooling and closed this conversation out preemptively. Reopening it here and someone from our team will get back to you soon!
Channeled
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To exclude domains from your company lookalike search, you should use the proper exclusion functionality rather than trying to add a column with "/". Here's how to properly exclude domains: 1. In the Ocean.io integration settings, use the "Domains to Exclude" field and separate multiple domains with commas.Alternatively, you can use the enhanced table exclusions feature: 1. Go to "Add Table" > select "Find Companies" 2. Use the "Exclude" section to select an existing table as an exclusion source 3. Choose matching criteria like domain 4. Your results will automatically exclude matches from your reference tableThis will help you avoid duplicates and ensure your search doesn't include companies you've already identified. Sources: Find Lookalike Companies with Ocean.io with Ocean.io Enhanced table exclusions, simplified email sequencers, Notion integration, Google Docs integration, and more! Find Company overview | Documentation | Clay University