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Troubleshooting Preview Issues When Looking Up People

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Heyyy, I am trying to look up people, but when I hit Preview, nothing happens. Please help 🙏

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Troubleshooting Preview Issues When Looking Up People | Clay

4 comments

· Sorted by Oldest

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If nothing happens when you hit Preview in the Find People search, try these steps: 1. Check your search parameters: Ensure you've set appropriate filters like company, job title, and location. 2. Verify company information: If using the Companies section, make sure you've provided valid company names or domains. 3. Adjust result limits: Set an overall record limit and a per-company limit to manage results. 4. Refresh the page: Sometimes, a simple browser refresh can resolve issues. If the problem persists, review your search criteria and try again. The system should display both loadable results and the total universe of matches. If you need further assistance, please request to talk to a person for more help.
Sources: Find People overview | Documentation | Clay University Find People overview | Documentation | Clay University
Egle
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I've done everything mentioned, it's still not working
Mark L.
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Egle, when you click Preview, it sounds like Clay just... doesn't react at all? No change. I haven't heard this from others today, so doesn't seem to be a widespread issue. Things seem to be working okay when I use Preview in your workspace:
(214 kB)
Please let me know if you're still seeing this. And if you can share the general search parameters, I can use those to replicate as closely as possible.
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