Urgent Support Needed: Claygent Not Stopping, API Balance at Risk

·

Hi I have an urgent issue that claygent does not stop running, theres no way to cancel it, and its slowly draining my openai api balance... I need urgent support - opened a ticket via chat but eta is 2 hours - by then im worried i will loose a lot of money in my balance.

5 comments

Clay
APP
·
·
To immediately stop Claygent from running, go to the bottom right of your screen and click the "Stop Updates" button.A pop-up will appear - select "Confirm and stop" to halt the enrichment. You can also disable auto-updates at the column level by clicking the column header, going to column settings, scrolling to the bottom, and toggling off "Auto-Update" in run settings. This will prevent further API usage and protect your OpenAI balance.
Jacob M.
·
·
the suggestions to stop the run and not showing -> thats why i opened an urgent ticket. the "stop update" feature is not showing up.
Stefano
·
·
Hey, thanks for reaching out! I replied in the other thread, so I’ll close this one.
(1 kB)
P.S. Next time, please try to keep your request in one message. Thanks!
Stefano
·
·
Jacob - Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.