Troubleshooting Table Cell Update Issues in Data Management

I'm having a problem in 2 different tables where I try to re-run several cells and the spinner at the to of the column runs making it look like it's updating, but the cells do not run. I've tried re-running the whole row, force running the whole column, and the cells will not update.

14 comments

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There could be a few reasons why your cells aren't updating: 1. Loading delays: Larger tables can take longer to update, causing empty spaces or delays. 2. Multiple changes or interrupted runs: If columns were changed multiple times or runs were stopped midway, it can cause issues. 3. Performance considerations: Large tables or complex workflows can lead to latency issues. To resolve this, try: 1. Using the "Force Run All Rows" option: Right-click the column, hover over "Run Column," and select "Force Run All Rows." 2. Creating a new column: Duplicate the affected column and run it on the rows that aren't updating. 3. Performing a hard refresh: On Mac, use Command (⌘) + Shift + R; on Windows, use Ctrl + Shift + R. If these steps don't work, you may need to request human assistance for further troubleshooting.
Source: Run Options
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Is that what you were looking for?
Ted M.
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One of the tables is large, but the other one only has 3 rows. I don't think that's it.
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There could be a few reasons why your cells aren't updating, even in a small table. Here are some steps to try: 1. Force Run All Rows: Right-click the column, hover over "Run Column," and select "Force Run All Rows." 2. Check for "waiting for its inputs": Double-click a row to see if it shows "waiting for its inputs." If so, click "re-run this cell." 3. Toggle Auto-update: Turn off and then on again the auto-update feature, accepting the run prompt to update all rows. 4. Recreate the column: If the above steps don't work, try deleting the affected column, creating a fresh one, and re-mapping your data. If these steps don't resolve the issue, you may need to request human assistance for further troubleshooting.
Source: Run Options
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Was that helpful?
Ted M.
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Nope
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Mark L.
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Hi Ted. Thanks for sharing this. It sounds like this may be related to the incident we just posted here: https://status.clay.com/ We'll share more updates on that page – sorry for this interruption!
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Ted M.
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https://app.clay.com/workspaces/2801/tables/t_gJVszP4eotBm/views/gv_caF5v5i3ghGX The lookup multiple rows cell in row #2 should be pulling the values from row 4008 in table - https://app.clay.com/workspaces/2801/tables/t_RdxvcFdDoZQ7/views/gv_Ckfc2DGoKj4s but it isn't bringing in the latest info from the source table.
Ted M.
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Yeah, that issue could be it as long as lookup rows is considered an enrichment.
Bruno R.
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Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Ted M.
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Yes, it does seem to be working again. Thank you!
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Thank you so much for sharing your feedback Ted M.!
Mark L.
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Excellent, thanks for confirming Ted! Really appreciate the initial report, and the follow-up. Please keep in touch as new items come up.