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Help Needed: Email Waterfall Triggered Excessive Credit Usage

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I ran into an issue where an email waterfall triggered an email search for all columns/providers and burned a ton of credits. Can someone help me sort this out?

Help Needed: Email Waterfall Triggered Excessive Credit Usage | Clay

12 comments

· Sorted by Oldest

Mike Pawell
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Here's the table https://app.clay.com/workspaces/13584/workbooks/wb_0sxz0jkzntJH6eCF5DS/tables/t_0t1bfoo3KkUwSS86KGg/views/gv_0sybjm1PKo7tVyEnUkd
Mike Pawell
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I don't know how it ended up triggering all providers. I'm looking for you to help me out on that
Mike Pawell
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I linked to the table above if you can check it out
Mike Pawell
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Bo (Clay) Let me know what else you need here
Mike Pawell
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Didn't change any settings. I duplicated a previous table, then uploaded a CSV of 2000 rows
Mike Pawell
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Only thing weird that happened is that the first column says "timed out"
Mike Pawell
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Can you help me get refunded credits since I expected the waterfall only to run one column per row
Mike Pawell
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I think 4k credits is fair. How do I prevent this from happening in the future?
Mike Pawell
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I'm still confused on how this happened because some rows behaved normally and others didn't
Mike Pawell
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Got it. I've still run into this same issue when I turn auto updating off and manually trigger the waterfall. Were you able to add the 4k credits back to my account Bo (Clay)?
Mike Pawell
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legend thank you
Mike Pawell
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I don't have the example on hand, but if I find it I'll send it over