Issue with Claygent Switching OpenAI Accounts and Lost Credits

Vikrant Rao · 2024-12-20 08:29:38.524521+00

For some reason, the Claygent in our account is automatically switching from OpenAI API key to Clay-managed OpenAI account. We've already lost a bunch of credits (because we didn't know about this, and were running tables thinking it's our API that's being used) and have raised this with support through the Clay account as well. Could you please help resolve this at the soonest? This is blocking our projects. Here's a quick video of what's happening for your reference.

Issue with Claygent Switching OpenAI Accounts and Lost Credits | Clay

8 comments

· Sorted by Oldest

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By default, the system selects the Clay-managed key for AI integrations. To ensure you're using your own OpenAI API key consistently, you can manage this in two ways: 1. Through the enrichment panel: • Go to Model > Account > Add Account • Input your OpenAI API key 2. Through settings: • Click your profile picture > Settings > Connections • Add your OpenAI API key in the Clay panelIf you're still experiencing issues with the key switching automatically, you should request human support as this may be a technical issue that needs investigation. Sources: Use AI integration overview | Clay University Guide: Ways to save Clay credits | Clay University
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Vikrant Rao
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Bruno (Clay)
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Vikrant - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more! In the meantime - can you clarify how many credits this set you back? Would be happy to refund you for those. Again sorry for the inconvenience.
Vikrant Rao
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Thanks Bruno (Clay). Hoping that this gets resolved soon, since it's blocking our projects. Please let me know here once it's resolved. Not really sure about the credits. The team did refund a couple between yesterday and today. But we've burnt more than that. Is there any way for you to check on your backend how many got consumed with Clay-managed Open AI in the last 24 hours? I'm guessing the deficit is about 4k credits, but again, not very sure, since we don't know when this started happening.
Bruno (Clay)
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Hi Vikrant, I’ve refunded those credits back to your account. Thank you for your patience!
Bruno (Clay)
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Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Channeled
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Hi Vikrant Rao! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
By default, the system selects the Clay-managed key for AI integrations. To ensure you're using your own OpenAI API key consistently, you can manage this in two ways: 1. Through the enrichment panel: • Go to Model > Account > Add Account • Input your OpenAI API key 2. Through settings: • Click your profile picture > Settings > Connections • Add your OpenAI API key in the Clay panelIf you're still experiencing issues with the key switching automatically, you should request human support as this may be a technical issue that needs investigation. Sources: Use AI integration overview | Clay University Guide: Ways to save Clay credits | Clay University
Channeled
APP
·
·
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Vikrant Rao
·
·
Bruno (Clay)
·
·
Vikrant - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more! In the meantime - can you clarify how many credits this set you back? Would be happy to refund you for those. Again sorry for the inconvenience.
Vikrant Rao
·
·
Thanks Bruno (Clay). Hoping that this gets resolved soon, since it's blocking our projects. Please let me know here once it's resolved. Not really sure about the credits. The team did refund a couple between yesterday and today. But we've burnt more than that. Is there any way for you to check on your backend how many got consumed with Clay-managed Open AI in the last 24 hours? I'm guessing the deficit is about 4k credits, but again, not very sure, since we don't know when this started happening.
Bruno (Clay)
·
·
Hi Vikrant, I’ve refunded those credits back to your account. Thank you for your patience!
Bruno (Clay)
·
·
Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Channeled
APP
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Hi Vikrant Rao! This thread was recently closed by our Support team. If you have a moment, please share your feedback: