Discussion on Account-Specific Engineering Issues

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Are they also hitting you with "Engineering team can't solve this because its limited to your account"?

· Sorted by Oldest

Channeled
APP
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Based on the information available, it's unlikely that the issue you're experiencing is due to an account-specific limitation that our engineering team can't resolve. The problem might be related to your OpenAI API integration or usage tier. For reliable use of OpenAI in Clay, you need specific token per minute (TPM) limits: 30,000 TPM for ChatGPT columns and 450,000 TPM for Claygent. If you're on a free plan or tier 1, it won't meet these requirements. To resolve this, you may need to upgrade your OpenAI API key usage tier to tier 2 or higher. You can check your current usage, limits, and find pricing information on OpenAI's platform. If you need further assistance, please request to talk to a person in this chat for more personalized help.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Barnaby F.
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No. It wasn’t. Still waiting on support…

Channeled
APP
·
·
Based on the information available, it's unlikely that the issue you're experiencing is due to an account-specific limitation that our engineering team can't resolve. The problem might be related to your OpenAI API integration or usage tier. For reliable use of OpenAI in Clay, you need specific token per minute (TPM) limits: 30,000 TPM for ChatGPT columns and 450,000 TPM for Claygent. If you're on a free plan or tier 1, it won't meet these requirements. To resolve this, you may need to upgrade your OpenAI API key usage tier to tier 2 or higher. You can check your current usage, limits, and find pricing information on OpenAI's platform. If you need further assistance, please request to talk to a person in this chat for more personalized help.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Barnaby F.
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No. It wasn’t. Still waiting on support…