Issues with Companies by Tech Stack Table Loading in HG Insights

John M. · 2025-01-24 17:26:04.743227+00

hey gang, i started a table using the Companies by tech stack with HG Insights and am getting a perpetual loading screen when i view the source. so none of the rows are being generated / showing this has happened to me before using the lookalike Ocean io table, but that was fixed before i could submit a bug, thanks!

Issues with Companies by Tech Stack Table Loading in HG Insights | Clay

8 comments

· Sorted by Oldest

Channeled
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To resolve the loading screen issue, please try these steps: 1. Check your search criteria in the Products field: • Make sure you've entered specific technologies or tools you want to search for • Consider using Vendor Domains or Product Categories to narrow down results 2. Review your filter settings: • Ensure you've set appropriate limits using "Max Products per Company" (defaults to 3) • Set a reasonable "Max Companies" limit (defaults to 100) • Consider using additional filters like Revenue, Employee Count, or Industries to reduce the result set 3. If you're using optional data toggles, try disabling them initially to reduce the complexity of the search.If the issue persists after trying these troubleshooting steps, you should request help from a human agent in this conversation. Source: HG Insights integration overview | Documentation | Clay University
Channeled
APP
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
John M.
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https://app.clay.com/workspaces/285608/tables/t_GcrfjyTTXgAh/views/gv_M4tdxcymTe6j
Anaum K.
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Hello John! Thank you for reaching out! Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
John M.
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thanks! glad to know it wasn't a me problem lol and appreciate your help
Anaum K.
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No problem! If you have any other questions or encounter any other issues in the meantime, please let me know. I’m happy to help!
Anaum K.
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Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Channeled
APP
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Hi John M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
To resolve the loading screen issue, please try these steps: 1. Check your search criteria in the Products field: • Make sure you've entered specific technologies or tools you want to search for • Consider using Vendor Domains or Product Categories to narrow down results 2. Review your filter settings: • Ensure you've set appropriate limits using "Max Products per Company" (defaults to 3) • Set a reasonable "Max Companies" limit (defaults to 100) • Consider using additional filters like Revenue, Employee Count, or Industries to reduce the result set 3. If you're using optional data toggles, try disabling them initially to reduce the complexity of the search.If the issue persists after trying these troubleshooting steps, you should request help from a human agent in this conversation. Source: HG Insights integration overview | Documentation | Clay University
Channeled
APP
·
·
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
John M.
·
·
https://app.clay.com/workspaces/285608/tables/t_GcrfjyTTXgAh/views/gv_M4tdxcymTe6j
Anaum K.
·
·
Hello John! Thank you for reaching out! Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
John M.
·
·
thanks! glad to know it wasn't a me problem lol and appreciate your help
Anaum K.
·
·
No problem! If you have any other questions or encounter any other issues in the meantime, please let me know. I’m happy to help!
Anaum K.
·
·
Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Channeled
APP
·
·
Hi John M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: