Issue with Clay's Native Search: No Companies Imported | Clay

Issue with Clay's Native Search: No Companies Imported

I have a small problem with Clay's native search: Even after I select companies and I see them in preview, none of them is imported. I've waited and tried troubleshooting, but looks like this is a problem on Clay's end. It just says success 0 rows updated. So I have a blank table now.

7 comments

Clay
APP
·
·
When you see companies in preview but get "0 rows updated" after import, this typically happens because our system doesn't reprocess data automatically after changes. Try these solutions: • Delete and re-run the source step that generated the data • Duplicate the table with your updated source settings The preview showing results but import failing often occurs when limits are applied (like restricting leads per company) that weren't visible in the initial preview. If you need further help after trying these steps, request human assistance by clicking "Talk to a person."
Sources: Sources | Documentation | Clay University Sources | Documentation | Clay University Sources | Documentation | Clay University
Nik T.
·
·
I duplicated the table, now I don't even have an option to select sources. Looks like a bug
Clay
APP
·
·
When you duplicate a table, only the sources are copied - not the data. This creates an empty table structure. To add sources to your duplicated table: 1. Click Actions → Import 2. Search for and select your desired data source 3. Configure the source settings 4. Review the preview and click Import If you need to transfer data from your original table, use the "write to table" integration to map your existing data fields to the new table.
Sources: Table management settings | Documentation | Clay University Table management settings | Documentation | Clay University Sources | Documentation | Clay University
Nik T.
·
·
It worked by importing with main "actions" button. So sources button wasn't working
Nik T.
·
·
Now nothing is working, not even the manual import button. So clay table has no data even though is says 3000+ rows were imported. Nothing is loading, it all looks like it's finished.
Smit V.
·
·
Hi Nik, thank you for reaching out! Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.