The issue you're experiencing with the OpenAI feature might be related to your OpenAI API key or account tier, rather than your Clay credits. Here are a few things to check:
1. Verify your OpenAI API key: Make sure it's correct and up-to-date in Clay.
2. Check your OpenAI account tier: For reliable use in Clay, you need 30,000 TPM (tokens per minute) for ChatGPT columns and 450,000 TPM for Claygent.
3. If you're on a free plan or tier 1, it won't meet these requirements. You may need to upgrade to a tier 2 API key.
To resolve this, review your OpenAI usage and limits, and consider upgrading your OpenAI API key usage tier if necessary.
If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.
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