Clay Performance Issues: Slow Speeds and Unresolved Reports | Clay

Clay Performance Issues: Slow Speeds and Unresolved Reports

Clay is working super slow for me for last 2 weeks..I have reported it multiple times but in vain... It took more than a minute to run a simple formula ⬇️

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36 comments

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We're sorry to hear you're experiencing slow performance. This can happen when there are large tables or complex workflows in your workbook. Here are some steps to try: 1. Perform a hard refresh: • On Mac: Command (⌘) + Shift + R (Chrome/Firefox) or Option (⌥) + Command (⌘) + E (Safari) • On Windows: Ctrl + F5 or Ctrl + Shift + R 2. Check your workbook: • Are there large tables? • Are multiple actions running simultaneously? • Are tables linked together? These factors can cause latency issues, where cell data takes longer to load. If the problem persists after trying these steps, please request human assistance by clicking on "Talk to a person" for further investigation of your specific workbook.
Bruno R.
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Hi Aniruddh, thanks for your message. Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Aniruddh G.
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Here you go Bruno R. https://app.clay.com/workspaces/531076/workbooks/wb_D85zDU8ghz9N/tables/t_HHm2MHgAvDSu/views/gv_Km37S3c4tewz
Bruno R.
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It looks like you may have deleted some of the input columns you used to run the formula above, are you still experiencing the slowness around running the merge column action in your configuration? Since the column was deleted I was not able to replicate the same issue you reported on my end.
Aniruddh G.
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Bro I am facing clay slowdown from last 3 weeks...
Aniruddh G.
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See this
Aniruddh G.
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See this ⬇️, I first reported on 28th March!
Bruno R.
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Very sorry Aniruddh - the initial slowdown you reported was related to a performance issue our engineering team identified and has since resolved. At the moment, I’m unable to reproduce the same behavior on my end—but if you can share the specific action that’s still causing slowdowns, I’ll pass it along to our engineering team so they can investigate further.
Aniruddh G.
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Everything is down if you ask me
Aniruddh G.
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Just check all the recording that I have shared with the team
Aniruddh G.
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My plan is expiring tomorrow
Aniruddh G.
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I have not used it at its even half of the potential
Aniruddh G.
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I am on Pro plan!
Aniruddh G.
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CC: George D.
Bruno R.
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Sorry to hear about your experience, Aniruddh. We'd be happy to roll over any unused credits into your current billing cycle, and we’ll escalate the broader slowdown to our engineering team for further investigation. Reliability is a top priority for us, and we're actively working to improve the overall speed and performance of the product. Thanks so much for your patience as we work on this!
Aniruddh G.
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I request an extension of my billing cycle for at-least 2 weeks (from the date this issue gets resolved)
Aniruddh G.
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I am a part of 🔒[private feed] channel, I am supposed to spread good word about Clay...how can you expect me to do so if I am not only satisfied with the product!
Aniruddh G.
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There was a time I wanted to host an event for Clay too, but I had to drop the idea after running into too many issues. I don’t believe in sharing anything unless I’m completely satisfied with it!
Bruno R.
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Totally hear you on this, Aniruddh — we’ll be able to roll your credits over into the next billing cycle as soon as they expire. Just reach out to us once that happens, and we’ll take care of the rollover for you.
Aniruddh G.
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So billing cycle extension is not possible?
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When will this slowdown get resolved?
Bruno R.
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We can extend your billing cycle, but our team will need to handle that manually once your credits expire — just reach out when the time comes. Regarding the slowness, I’ve passed your feedback along to our engineering team. Unfortunately, without specific reproducible instances where the slowness happens, it'll be difficult for our team to pinpoint the causes, but overall improvements in reliability and performance improvements are on our radar and we'll be working on improving our infrastructure to prevent you from running into these issues again.
Aniruddh G.
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Thanks Bruno R., I really appreciate your help here. My billing cycle will expire in 16 hours, my registered email is "growtontools@scalard.com". Please do the needful!
Bruno R.
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The rollover will e processed as expected tomorrow - your 19,440 credits will roll over and your 50k plan credit will renew, so you will have a total of 69440 credits in your workspace!
Aniruddh G.
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Why plan will renew tomorrow? 🤔 Will the billing cycle not extend by 2 weeks?
Aniruddh G.
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I was looking to downgrade my plan! 👁️
Bruno R.
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If you downgrade your plan we'll manually roll over your 19,440 credits for you - it looks like the plan will renew tomorrow indeed.
Aniruddh G.
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Then how billing cycle extension will work?
Aniruddh G.
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Any update on this? Bruno R.
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Bo (.
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Hey Aniruddh — we’ve just extended it for two weeks, so you’re all set!
Aniruddh G.
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Thanks bruno, may I know when will we get our credits rollover?
Bo (.
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Hey, Thanks for your patience—your credits should now be visible in your account. Let me know if you’re still not seeing them.
Aniruddh G.
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Thank you so much Bo (., really appreciate your support here!
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Aniruddh G.
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Hi Bruno R., the speed of Clay is still very slow for me!
Aniruddh G.
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When can we expect this to be resolved?
Bo (.
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Hey, We’ve just updated the status page to reflect the new latency issue. Our engineers are actively working on it, and we’ll update the page as soon as it’s resolved. Really sorry for the slowdown—we’re on it.