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Undefined Errors in Claygent Models: Troubleshooting Guide

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Getting quite a few undefined errors with Claygent, various models since I think yesterday

  • Avatar of Andreas W.
    Andreas W.
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    Channeled
    APP
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    ๐Ÿ’ค You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

  • Avatar of Bo (.
    Bo (.
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    It looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!

  • Avatar of Daniel M.
    Daniel M.
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    still seeing this behavior today, tried with both API keys and Clay Credits, getting non-defined errors in 85% of cells

  • Avatar of Daniel M.
    Daniel M.
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    OpenAI enrichment works well, it's Claygent that's having trouble

  • Avatar of Raik J.
    Raik J.
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    Yep, same here

  • Avatar of Andreas W.
    Andreas W.
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    Ongoing today

  • Avatar of Andreas W.
    Andreas W.
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  • Avatar of Tanvi R.
    Tanvi R.
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    Hi Andreas, thanks for following up! I checked with our team and this issue should be resolved now. I checked the table you shared and don't see any Error cells anymore. Could you try re-running these columns and let me know if you're still seeing any issues?

  • Avatar of Andreas W.
    Andreas W.
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    Hey hey Tanvi, thx for circling back โ€“ seems to be resolved, no problems anymore!

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    Channeled
    APP
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    Hi Andreas W.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

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    Channeled
    APP
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    Thank you so much for sharing your feedback Andreas W.!