Undefined Errors in Claygent Models: Troubleshooting Guide

Andreas W.

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Getting quite a few undefined errors with Claygent, various models since I think yesterday

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12 comments

· Sorted by Oldest

Andreas W.
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https://app.clay.com/workspaces/249053/workbooks/wb_PRrxsdmQmV6U/tables/t_igR3GuuaWJw2/views/gv_M5mN3tok8QM9 Kept it as a support column: Support: SaaS Classification
Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Bo (.
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It looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!
🙌1
Daniel M.
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still seeing this behavior today, tried with both API keys and Clay Credits, getting non-defined errors in 85% of cells
Daniel M.
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OpenAI enrichment works well, it's Claygent that's having trouble
Raik J.
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Yep, same here
Andreas W.
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Ongoing today
Andreas W.
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Loading attachments
Tanvi R.
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Hi Andreas, thanks for following up! I checked with our team and this issue should be resolved now. I checked the table you shared and don't see any Error cells anymore. Could you try re-running these columns and let me know if you're still seeing any issues?
1
Andreas W.
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Hey hey Tanvi, thx for circling back – seems to be resolved, no problems anymore!
Channeled
APP
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Hi Andreas W.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
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Thank you so much for sharing your feedback Andreas W.!

Andreas W.
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https://app.clay.com/workspaces/249053/workbooks/wb_PRrxsdmQmV6U/tables/t_igR3GuuaWJw2/views/gv_M5mN3tok8QM9 Kept it as a support column: Support: SaaS Classification
Channeled
APP
·
·
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Bo (.
·
·
It looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!
🙌1
Daniel M.
·
·
still seeing this behavior today, tried with both API keys and Clay Credits, getting non-defined errors in 85% of cells
Daniel M.
·
·
OpenAI enrichment works well, it's Claygent that's having trouble
Raik J.
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·
Yep, same here
Andreas W.
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Ongoing today
Andreas W.
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·
Loading attachments
Tanvi R.
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Hi Andreas, thanks for following up! I checked with our team and this issue should be resolved now. I checked the table you shared and don't see any Error cells anymore. Could you try re-running these columns and let me know if you're still seeing any issues?
1
Andreas W.
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Hey hey Tanvi, thx for circling back – seems to be resolved, no problems anymore!
Channeled
APP
·
·
Hi Andreas W.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
·
·
Thank you so much for sharing your feedback Andreas W.!