Troubleshooting Reply.io API Key Connection Error

Franco L.

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Hi, I'm trying to connect a Reply.io account via API key, but I get this error message

5 comments

Channeled
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When encountering API key connection issues, here are the steps to resolve it: 1. Verify your API key is active and correct 2. Check API key permissions: • Ensure the key has access to the required endpoints • Confirm it has necessary permissions for the specific resourceYou can manage your API keys in two ways: 1. Go to your profile picture > Settings > Connections 2. Through the Enrichment Panel > Account > Add AccountMake sure to check for common issues like: ** Proper key formatting ** Correct endpoint configuration * Valid authorization headers Sources: Apollo.io - Clay University HTTP API with JWT Authentication - Clay University Guide: Ways to Save Clay Credits - Clay University
Bo (.
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Hey! We're having some temporary downtime that's affecting actions running properly. 🛠️ Our engineering team is on it and working to get everything back up ASAP. I'll ping you right away once we're back to normal! Really sorry for any disruption this is causing you! Let me know if you need anything in the meantime 😊
Franco L.
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Ok Bo, thanks!
Bo (.
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Hey! Quick update - we're back up and running! 🎉 Could you try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R) to make sure you're getting the latest version? We're keeping an eye on things to make sure everything stays smooth, but definitely let me know if you run into any hiccups! 😊
Channeled
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Hi Franco L.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: