Concerns About Credit Charges for Unfound Company Headcounts in Clay

·

not sure if this is a bug, but the find company headcount still charges 1 credit if the company can't be found. I feel like it's a total gamble in Clay if we do / don't get charged when nothing is returned. Is there a way to like standardize this? So like the behavior is consistent with all integrations?

3 comments

Channeled
APP
·
·
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
LuisArturo
·
·
Hey there Jordan thanks for reaching out, this actually is not a bug, the reason there is still a credit charge is because Clay the data provider considered the integration being run as a valid charge and so a cost is incurred, Clay does not own the data provider who found this data we just enable people to user their service.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.