Grant B.

Yes for this please!

George D. thank you for the kind response here - we want amplify this to you guys at Clay and for anyone reading. We LOVE Clay and don't blame you guys at all if you want to make profit off of Claygent. Most other AI SaaS tools charge per run and I believe you guys are the exception. If you want to change that, we understand, truly. We're grateful for all you guys have done for us, especially for the agency community. Our only ask is to just find a way to make this scalable and/or give us ample warning to find another way to do what we do with Claygent. We'll continue to push Clay out in the market place for you guys (including moving towards a workspace method of building for clients if that's what you guys really want) if you guys help us continue to make it accessible for us to use.

Thank you Aditi S. I appreciate the reply. It's not that I felt like it was out of the blue. It WAS out of the blue. This was not good customer care in any way. And it is not a small change. With as many AI actions we take, this will easily 5x our spend in Clay. I'm in multiple group chats in both slack and whatsapp and others are saying the same. That price increase alone is a burden enough, and you gave 0 minutes of warning for this. A costumer-first approach would be to warn your customers first of this massive price hike. This was a bad-faith change from a valuable partner. I get that you guys are big and have lots of money and are moving up market. That's fine, even if unpopular with many current users. But doing this without warning gives no time for customers to prepare the business models for this change and has a massive down-funnel effect.

Also - I get that you don't see agencies as your ICP, and your ideal clients will easily afford the .1 credit cost. But rolling this new MASSIVE charge out to your customers, unannounced, in the dead of night basically, kind of hidden under the positive hype of Sculpt, is an unwelcome business practice from a valuable partner. It does not feel like a good faith effort to help your customers succeed or prepare us for upcoming charges we weren't award of. The lack of communication here was not good.