Sulaiman S.

Commented on Guidance for Updating Existing Records in Clay via...·Posted inClay Support

Thanks for your previous response. I have an additional question about record identification: Does Clay provide any unique identifier or row ID for each record that we could use in our integration? If so, could we include this ID in our webhook payloads to help identify specific records we want to work with?

Commented on Guidance for Updating Existing Records in Clay via...·Posted inClay Support

Sulaiman S.

Hey Bo (. , thanks for the information. I understand Clay doesn't support direct updates to existing records. We're sending webhook payloads with data like {email: email, thumbnailUrl: "", demoUrl: "url"} and other fields. Could you explain how we could implement the lookup approach you mentioned? Specifically:

1.
How would we check if a record with the same email already exists before creating new entries?
2.
If we find a matching record, what's the recommended way to handle the new data we want to update?

Commented on Guidance for Updating Existing Records in Clay via...·Posted inClay Support

Sulaiman S.

Hi Muhammad S. , You mentioned "There is no direct way to update a record in clay via webhook." Could you please clarify if this means the auto-dedupe feature won't actually update our existing records with new values? We specifically need to update fields like thumbnailUrl and demoUrl for existing contacts when we send data via webhook. Will auto-dedupe accomplish this field updating, or will it only prevent duplicates without modifying the original record's data? Thanks for your help.

Posted in Clay Support·

Sulaiman S.

Guidance for Updating Existing Records in Clay via Webhook Integration

Hello Clay Support Team, We're integrating Clay with our application (Puppydog) and need guidance on updating existing records rather than creating duplicates. Currently, we're using the webhook URL (e.g., https://api.clay.com/v3/sources/webhook/pull-in-data-from-a-webhook-[UUID]) to send data from our system to Clay. However, when we send data for contacts that already exist in Clay, it creates new records instead of updating the existing ones. Is there a way to configure the webhook or modify our API calls to update existing records when they match on email address? We're specifically looking to update fields like thumbnailUrl, demoUrl, and custom data fields for contacts already in our Clay tables. Any documentation, parameters, or alternative endpoints you can recommend would be greatly appreciated. Thank you for your assistance.

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