Thanks Bo. It seems it's still locked. Our client point of contact is in China. Does that have anything to do with it? Also, is there a way for Clay to send this client an email with the invoice for their plan to pay?
Our client is trying to login to their account with the email I mentioned above but it's saying it's locked and they can't change the password. Can you remove the block please?
I'm trying to create an account and sign in for one of our clients, but it looks like they already created an account with email nextgen@alphacustcare.com. Can we change the password even if that's not our email? We tried setting up a forwarding service for that email but it's not working.
Hello. My colleague is trying to sign up for Clay but is getting an error message after he enters his email to get a verification code. This function of verification seems to be broken.
