š Hey everyone! New face here, let me introduce myself!
Name: Hanzel Rodriguez
Applying for: Product Support Specialist
Status: š Currently working through Clay University videos
š¢ Background
š° PlayStar ā Customer Ops at a regulated online casino startup. Worked with Zendesk, Tableau, and Ideology (fraud detection) to optimize workflows and reduce contact volume.
šŗ ABC News / Harbor Global ā Media Ops supporting live broadcasts including Good Morning America and World News Tonight under real time deadline pressure.
š» Colorado Technical University / Coding Dojo ā Completed a 38-week bootcamp in MERN Stack and Python
š Looking forward to connecting and learning more about Clay!
