PJ R.

Hi Clay S. Bo (. – my company Canal was just acquired, and as part of the transition, our @shopcanal.com emails were deactivated. Unfortunately, this means we no longer have any way to access our Canal <> Clay workspace – including admin accounts. We’d really appreciate guidance on who we can work with to re-authenticate under our new domain (Rokt.com). Let me know what you need from our side – happy to help however we can

Hey Clay S. Bo (. LuisArturo — hoping you can help with something we just spotted on our end. Looks like one of our tables has been running on auto-update throughout the month and ended up using a significant number of credits, even though it wasn’t in active use. We hadn’t realized auto-update was enabled or that it would continue running in the background. One of our team members is relatively new to Clay, and this ended up being an accidental (and pretty costly) overspend that we didn’t catch until now. Totally understand if this is expected behavior, but we’d really appreciate your help on two fronts:

Appreciate you taking a look — happy to follow your guidance on next steps.